Refund policy

Returns & Refunds

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return or refund.

To request a return or refund, contact us at support@tolucadesign.com with your order number and the reason for your request.

Please do not send an item back without contacting us first. Depending on the circumstances, we may issue a refund or replacement without requiring the item to be returned. If a return is required, we will provide instructions on how and where to send your item.

To be eligible for a standard return, your item must be in the same condition in which you received it, unused, and in its original packaging. Proof of purchase may also be required.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@tolucadesign.com. Please include your order number and photos or video showing the issue so we can evaluate it and make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including gift cards, personalized or custom-made products, and items marked as final sale. Please contact us if you have questions about a specific item.

Exchanges

If you'd like a different item, please contact us first. Depending on the circumstances, we may arrange a replacement or ask you to place a new order after your refund has been processed.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned merchandise must meet any conditions required under applicable consumer-protection laws.

Refunds

We will notify you once your request has been reviewed and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tolucadesign.com